How does A1homes collect your personal information?
A1homes may collect your personal information directly from you by phone call or in person by sales and customer service staff, at showhomes and other installations on paper forms or electronic devices and via its websites or social media pages.
What personal information does A1homes collect?
A1homes collects personal information such as your name, date of birth, phone number, email and home address alongside other information (such as your interests, experiences and preferences) required to assist with providing A1homes’ products and services to you, assisting our customer relationship management and market research (the primary purpose).
You are not required to provide A1homes with your personal information, however, if you don’t provide some or all of the personal information we seek, we may be unable to provide you with access to our services, such as full access to our website.
In the case of more specific contracting or finance purposes, A1homes may collect loan application information, financial and banking information and the contact details of your guarantor/next of kin.
Information about your employment or trading history and any business, company or related entity you are involved with may also be collected.
How does A1homes use this personal information?
A1homes may use your collected personal information for the primary purpose (to assist with providing A1homes’ products and services to you, assisting our customer relationship management and market research) as explained above, or the purpose that could be reasonably expected at the time the information was collected, such as contacting you about our services or to provide you with updates regarding changes to this policy from time to time. A1homes may also use your personal information for a secondary purpose, if that secondary purpose is directly related to the primary purpose, or you have consented to/authorised us to use your personal information for that secondary purpose.
By submitting your personal information, you consent to A1homes using it to:
1) provide you with products or services;
2) complete an activity you have chosen to undertake;
3) administer a relationship between A1homes and yourself;
4) monitor online activity on the A1homes website(s) and/or application(s);
5) market, improve and add to A1homes’ products and services, including online;
6) where required or authorised by law.
How long does A1homes keep your personal information?
We keep your personal information only as long as it is necessary to either:
• use it for the primary purpose for which we collected it, set out above (to assist with providing A1homes’ products and services to you, assisting our customer relationship management and market research), including those activities you’ve consented to under this Privacy Policy; or
• comply with our legal obligations, such as if we are required to keep it as a business record under company legislation or for accounting purposes.
You may contact us about your personal information or this Privacy Policy by sending us an email addressed to the Privacy Officer at A1homes, at this email address: feedback@a1homes.co.nz
You may request at any time to:
• see/view your personal information that A1homes has collected and holds.
• correct, or to change, some or all of your personal information that A1homes has.
If you have any issues or wish to make a complaint related to our collection or handling of your personal information, please contact us at our contact address above.
Who does A1homes disclose your personal information to?
Other A1homes companies: A1homes may disclose personal information to other entities within the A1homes group of companies to help achieve any of the purposes described above, including to other A1homes franchisees, or as required by law.
Select third parties: A1homes may also provide personal information to the following third parties:
1) to third parties utilised by A1homes to provide services, including IT services such as database storage and management, processing of credit card information, mail outs, debt collection, marketing research, advertising; and
2) to any third party authorised by you to receive personal information held by us.
Will you receive direct marketing?
By providing A1homes with your personal information, you consent and authorise us to send you promotional messages and materials related to A1homes’ products, services and campaigns, unless you submit a later request to not receive direct marketing communications, which you can submit at any time.
Direct marketing messages and materials from A1homes will contain a prominent statement indicating that you may request not to receive further direct marketing communications. This includes, within electronic messages, the ability to unsubscribe directly.
If you wish to not receive marketing or other communications from us, please submit a request to not receive direct marketing communications or use the unsubscribe facility provided in the most recent communication from us or contact us on the details provided.
Does A1homes disclose your information overseas?
It is highly unlikely that A1homes will disclose your personal information to any person or entity outside of New Zealand, but will inform you if and when this is ever necessary.
Does A1homes use and store ‘cookies’?
Yes. When using A1homes’ website(s) and/or app(s), A1homes or its IT service providers may obtain your information using cookies, tags, collected navigational data (log files, server logs and clickstream data), and web beacons to better understand and cater to your user experience. This can help determine what products and services may be of interest to you and are used to keep track of things such as home plans you’ve favourited on the A1homes website(s).
Examples of information that may be obtained are; your IP address, web browser information, the date, time and duration of website visits and which web pages are being accessed. This information is generally not linked to your identity, except where you have identified yourself, such as within contact forms.
Changes to this Privacy Policy and A1homes’ liabilities.
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective upon posting the updated policy on our website. We recommend and encourage you to review this Privacy Policy periodically.
Although the information provided within this website is presented in good faith and believed to be correct as of the date it was submitted, A1homes makes no warranties or representations about the accuracy of this site, its contents or the content of any website linked to or from this site. A1homes will not be liable for any damage, loss, claim or expense suffered as a result of the information on this site.
Any information transmitted by you to A1homes is done so through a secure Internet system. All reasonable steps to ensure this information is secure have been taken but A1homes can not warrant all information will be secure at all times.
You must take your own steps to ensure that the processes you employ when accessing this site do not expose you to the risk of viruses or other forms of interference intended to damage your computer, tablet, mobile or other internet-capable device. A1homes does not accept responsibility for any damage or interference experienced arising out of or relating to your use of this or any linked website.
